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Orders&Shipping

INFORMATION ON ITEMS

For each item, we provide pictures and description containing all the relevant details.
In order to have further details on the item and its wearability, customers can write an email to support@crossphonez.com

ORDERS PROCESSING

Crossphonez.com reserves the right to refuse an order in the case in which Global Collect does not obtain the approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
Crossphonez.com reserves the right to delay any shipment in case Crossphonez.com cannot properly process orders due to any reasonable causes that are irrelevant to Crossphonez.com's control. Delays can occur in the orders’ processing.
Crossphonez.com reserves the right to refuse to process orders and/or service in any moment.

 

PRE-ORDERS

Pre-order are any orders made of items uploaded online that are not yet available in stock, whose delivery is set in the following weeks.
Crossphonez.com cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage.

Crossphonez.com will issue the invoice related to orders with pre-orderable items, placed by credit card, the day after its placement, or the next available working day.
The shipping country provided in the order confirmation for pre-orders cannot be later modified.

 

ORDERS STATUS

Your tracking number will be given to you via email after check out with the selected shipping provider and estimated delivery time.

 

Shipment & delivery

SHIPPING METHODS

Crossphonez.com delivers parcels all over the world via USPS, POSTNL, FEDEX and GLS. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.

Available items

The amount of the transactions made by credit cards will be settled only when processing the order.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

 

Pre-orderable items

Crossphonez.com will process orders with pre-orderable items after the merchandise is delivered and available in stock.
Orders made by credit card will be invoiced the day after the order’s placement, or the next working day, although the merchandise will be later shipped.
Delivery deadlines shown online reflect the delivery windows provided and confirmed by the suppliers.

In case the merchandise in pre-order fails in delivery, Crossphonez.com will promptly inform and refund customers.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

-        Available merchandise will be shipped within 2 weeks from the order’s placement

-        Pre-orderable items will be shipped right after items are available in stock.

Please note that is highly forbidden to declare lower amounts than the amount originally paid on the invoice; also it is forbidden to declare items as gifts. For these reasons, Crossphonez.com will deny such requests.

DELIVERY TIME

Crossphonez.com processes orders in Czech Republic, Prague from Monday through Friday.Crossphonez.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.

Crossphonez.com ships all over the world via USPS, POSTNL, FEDEX and GLS. .Crossphonez.com cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to Crossphonez.com's control.

Delivery for shipments addressed to European Union with GLS takes 3-4 working days.
Delivery for shipments addressed to the rest of the world takes with FedEx 4-5 working days and 6-10 working days with PostNL.

SHIPPING COSTS

Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.

 Shipments are dap (delivery at place), which means that the recipient of the shipment must take charge of any eventual import duties.

Import duties are charged once the parcel reaches its destination country. unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies vary from country to countryit may be a good idea to contact your local customs office before you order, so you are not surprised by charges you were not expecting.

please note that customers take full liability for all shipment costs and any eventual customs charges even if they refuse to accept a parcel due to high import duties or taxes.


american customers: order under 800$ can be imported free of any import duties.
australian customers: order under 1000AU$ can be imported free of any import duties.

 

EUROPEAN COUNTRIES

Shipping costs: 14$. Shipping is free for orders over $200

Countries included:  Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Malta.

 

UK

Shipping costs: 14$. Shipping is free for orders over $200

 

JAPAN

Shipping costs: $14 via PostNL and 35$ via FedEx.

 

SWITZERLAND

Shipping costs: $14 via PostNL and 35$ via FedEx.

 

HONG KONG

 

Shipping costs: $14 via PostNL and 35$ via FedEx.

 

UNITES STATES OF AMERICA

Shipping costs: $14 via PostNL and $30 via FedEx.

Shipping is free for orders over $200 with USPS shipping method.

In order to complete the delivery, the customs bureau may ask customers’ personal Social Security Number (SSN).

 

AUSTRALIA

Shipping costs: $14 via PostNL and $39 via FedEx.

 

 

REST OF THE WORLD

Shipping costs: $20 via PostNL and $35 via FedEx.

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.

 

SHIPMENT TRACKING

When the order will be tendered to the selected carrier, customers receive an email from selected shipment method providing the tracking number (AWB) related to the order.To monitor the status of your order, customers may visit selected shipment method website.

 

DELIVERY

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.
If the parcel appears damaged, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the selected carrier and contact support@crossphonez.com
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently Crossphonez.com will not accept any related claim.

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with Crossphonez.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Crossphonez.com in Czech Republic,  at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

Prices & currency

Prices shown and final invoices will be in USD. 
To allow customers understand the USD prices accuracy in their own currency, Crossphonez.com also shows the prices in several currencies, which are to be intended as merely indicative.
The final amount on credit cards may vary based on the fluctuations of currency and of the bank commissions. Crossphonez.com kindly suggests customers to contact their bank and be advised about the value of the prices’ conversion and about the bank commissions related to the transaction.
Credit cards will be charged in USD, and the final price will be calculated and charged by applying the exchange rate specific of the day of the transaction.